fine print

SHIPPING & DELIVERY

Please be assured that your order will be promptly processed, and handled and delivered with exceptional care and service. Packaging and shipping methods are dependent upon the nature and contents of the order as well as the destination and delivery requirements. Estimated delivery dates are determined based upon the availability of your item(s), shipping method and destination. Tracking information will be included with order updates as applicable.

RETURNS & EXCHANGES

On Arrival:

Please inspect all packaging for any damage that might have occurred during shipping and handling. All orders are handled and packaged to ensure their safe transport and sound delivery. If your order is received with obvious external damage to the packaging, please refuse the shipment unopened recording damage with the carrier. This will ensure prompt replacement or refund. If, upon opening your package, you find damage to the contents that had been concealed, please keep all of the original packaging and notify us immediately.

Quality Concerns:

Un-Gyve assures that all items have been inspected in advance for manufacturing and production faults. If any such faults, defects, or missing components are discovered upon receipt of your order or upon installation or use, please notify us immediately for prompt remedy, refund or exchange as appropriate.

Imperfections and variances in certain handmade goods, antique or vintage items, and natural and handworked materials ranging from paper to stone should be expected and are not classified as manufacturing or production faults or defects. 

General Terms:

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.

Restocking fees will apply to certain items and orders.

Requests for a RETURN GOODS AUTHORIZATION must be made in advance and the RGA notice must be included with all authorized returns.

Returned or exchanged products must be in new, perfect, saleable condition, including all original packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Return of books will not be accepted if the shrink-wrapping, barcode, or other labels have been removed or damaged.

Custom, commissioned, special orders, and limited editions, are not returnable or accepted for exchange.

Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

All returns must be properly packaged according to original shipping conditions by a prepaid, insured, traceable method to the address below.

The Un-Gyve Limited Group 
139A Charles Street No. 393 
Boston, Massachusetts 02114 
U.S.A. 

TELEPHONE 

General Inquiries 
617.350.7884 

Gallery Inquiries 
Telephone: 617.482.2267 
Toll-Free: 877.34.ISOLE 

PRIVACY & SECURITY

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Security

The protection of your personal information is important to us. Sensitive billing information entered on our order forms is encrypted for transmission using secure socket layer technology (SSL). The security practices of third party payment providers that you choose to employ will apply to your information.  Please read third party privacy statements before submitting your billing details and other personal information.

While The Un-Gyve Limited Group follows generally accepted industry standards to secure the personal information submitted to us, in transmission and upon receipt, no method of transmission over the Internet or method of electronic storage is 100% protected and we cannot ensure its absolute security.

Terms of Use

Your use of The Un-Gyve Limited Group sites presumes your acceptance of our policy of privacy and security. Amendments to this Privacy Policy may be enacted at any time and, as such, users are encouraged to review this page periodically for the most recent updates and information regarding our privacy practices. We will notice users who have provided an email address or post a notice on our site(s) of any material change to the way in which we collect, use, and/or share personal information prior to the change becoming effective. Continued use of the site(s) after a revised version of our Privacy Policy has been posted will signify your consent to the its terms.

External links to other site(s) whose privacy and security practices may differ from ours are not determined by The Un-Gyve Limited Group. Any personal information which you submit to a third party site is governed by the privacy policies of that site. Please review carefully the privacy policy of any internet site you visit and to which submit personal information.

It is un-allowed to engage in any activity here, or hereabouts, under any circumstance, which Un-Gyve deems un-ethical, un-acceptable, un-called-for, un-sportsmanlike, un-gentlemanlily, un-ladylike, un-becoming, un-befitting, un-benevolent, un-brotherly, un-seemly, un-ceremonious, un-congenial, un-charitable, un-chivalrous, un-civil, un-toward, un-attired, un-kind (un-intentional, or not), un-necessary, un-advised, un-apt, un-fit, un-fair, un-due, un-holy, un-suitable, un-mannered, un-warranted, un-American or un-Sicilian. Understand? (Capisci?) You will not be held un-accountable, if un-defendable, and/or un-lawful, even if your uncle-in-law is a very good lawyer. Oh, and underline this: Un-Gyve has been around a long time and, unless otherwise noted, is un-affiliated with any other entity or advertising campaign newly claiming to be un-somethingorother.  Please ask about their terms of use which may differ from our terms of use.

Questions & Concerns

Please submit any questions or concerns regarding our policies of privacy and security in writing to:

The Un-Gyve Limited Group 
139A Charles Street No. 393 
Boston, Massachusetts 02114 
U.S.A.